If you could not use your seat reservations despite wanting to, due to e.g. a strike, the train getting cancelled, or a delay of a connecting train, do not cancel your ticket in the Interrail system. In this case, please follow the next steps according to the situation that applies to you.
The travel date of your seat reservation is in the future
If you got informed that your train is cancelled, please make a new seat reservation as soon as possible. If you cannot find a seat reservation for the day you'd like to travel, please check these tips on how to travel without seat reservations. This might help you to re-plan your journey, and avoid seat reservations along the way. If you struggle to re-plan your itinerary, you can contact the DiscoverEU Travel Team for assistance.
To reclaim the costs of your seat reservation, please do not cancel your seat reservation on the Interrail website. Instead, contact us so that we can reclaim the costs with the train company on your behalf. If you received a notice of the train's cancellation by the train company, please include this in your email to us.
If you cancel the seat reservation in the Interrail system, we cannot provide any further refund beyond the balance that is automatically issued to you. Please note that the booking fee on your seat reservation is non-refundable.
The travel date of your seat reservation is today
- Check in the Planner what your next available itinerary would be. If your new itinerary does not require a seat reservation, simply add the new trains to your QR-code and finish your journey. Once you reached your destination, contact us for further assistance to retrieve a refund for the previous seat reservation.
- If your next available itinerary does require a seat reservation, speak to the train staff to see what can be done. If you're onboard a train, ask for a written proof of the delay if applicable. Once you reach the station, speak to the information desk and ask for a rebooking. If you show them the cancellation statement, as well as your seat reservation for the missed train, they should arrange your onward journey (including any new seat reservations) free of charge.
The travel date of your seat reservation is in the past
To reclaim the costs of your seat reservation, please do not cancel your seat reservation on the Interrail website. Instead, contact us so that we can reclaim the costs with the train company on your behalf. If you received a notice of the train's cancellation by the train company, please include this in your email to us.
If you cancel the seat reservation in the Interrail system, we cannot provide any further refund beyond the balance that is automatically issued to you. Please note that the booking fee on your seat reservation is non-refundable.