Please note that, when booking a reservation e-ticket, it may take up to 30 minutes before you receive a confirmation email with the ticket attached.
If you booked with the Interrail Self-Service and you have not received your confirmation email after 1 hour, please go to ‘View Reservations’ in your Interrail account overview. You can download the e-tickets from there too. If you can’t find your reservation there, please get in touch.
If you ordered a paper ticket, and it was shipped, but you have not received it yet, please check the courier’s track&trace information (which can be found in your reservation confirmation email). If you still have issues with the ticket delivery after checking the above, please get in touch.