If you have chosen the FLEX Pass, the dates on which you travel remain flexible. However, do note that you will need to activate your mobile Pass before the expiration period. From this start date on, your Travel Pass will be valid for one month. When you activate the Pass, you can select your first travel day. If you change your mind, you can cancel this travel day and the activation again, as long as it is before the date of the selected first travel day. Once you have used the first travel day, you cannot de-activate the Pass any more.
If you have chosen the FIX Pass, and you received your train tickets, it will not be possible to change your itinerary anymore. If the tickets have not been issued yet, you can contact the Travel Team to modify your itinerary.
In case of cancellation, you need to inform the Travel Team. We will then undertake the steps to cancel your trip, in order to give someone else from the reserve list a spot (in descending order of the selection).